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My Beauty Bank doesn’t have enough points for this reward. Can I make a purchase and redeem this reward at the same time?

Points earned from a purchase cannot be used in the same transaction to redeem for a reward. Only points from previous purchases can be applied. Please note that adding a reward to your basket does not reserve it for you.

Do I need to make a purchase to redeem this reward?

There is no purchase required for rewards valued 750 points and above. To redeem a reward valued below 750 points, you must make a merchandise purchase. Multiple reward redemptions cannot be combined to reach the 750-point minimum (i.e. a 500-point reward + a 250-point reward). For Sephora Charity Rewards that are 500-point and above, there is no purchase required for redemption.

Do I need to pay for shipping?

All rewards worth 750 points or more ship free, regardless of whether you’ve purchased merchandise. Multiple reward redemptions cannot be combined to reach the 750-point minimum (i.e. a 500-point reward + a 250-point reward). Rewards valued below 750 points ship free with a $50 minimum purchase.

I’m a Sephora FLASH member. Can I opt for expedited shipping on my reward?

Your order is only eligible for FLASH 1-2 Day Shipping with a merchandise purchase. If you redeem a 750-point reward without a merchandise purchase, your order will be shipped via Standard 3-Day Shipping.

Can I add samples or a promotion to my order?

If you purchase merchandise, your order will be eligible for 2 free samples and a promo code. The redemption of a 750-point reward without a merchandise purchase does not qualify for additional samples or promotions.

If I redeem an experiential or personalized reward, how do I book my trip/appointment/etc.?

Leave it to us! Shortly after redeeming your reward, you will receive separate email that outlines next steps. This is in addition to your order confirmation email. Please check your spam and junk folders if not received within 24 hours.

Can I return my reward?

Unfortunately, rewards may not be returned or exchanged for points, cash, another product, gift card, or eGift certificate.

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